Help center

How can we help?

Common questions, quick answers, and a direct line to a real human when you need one.

Typically reply within 24–48 hours

Run clubs

How do I create a running club?

To create a running club, go to your Profile, select Create Club or Run Club Setup, and follow the prompts to set up your club profile, including name, description, and location.

How do I join a running club?

Browse clubs in the Clubs tab, find one you're interested in, and tap Join or Follow to become a member. Some clubs may require approval from club administrators.

Runs & meetings

How do I schedule a run?

If you're a club administrator, go to your club's page and tap Schedule Run or Create Meeting. Fill in the details including date, time, location, and distance, then publish the run.

Integrations

How do I connect my Strava account?

Go to your Profile settings, find the Strava Integration section, and tap Connect Strava. You'll be redirected to authorize the connection, then your activities will sync automatically.

Troubleshooting

Why isn't my location working?

Make sure you've granted location permissions in your device settings. Go to Settings → RunCards → Location and select While Using the App or Always (for background tracking during runs).

How do I manage push notifications?

You can manage push notification preferences in your device Settings → Notifications → RunCards. You can also adjust notification settings within the app in your Profile settings.

How do I report a problem or bug?

Please email us at christopher@run.cards with details about the issue, including your device type, iOS version, and steps to reproduce the problem.

Account & profile

How do I delete my account?

To delete your account, go to Profile → Settings → Account and select Delete Account. You can also email christopher@run.cards to request account deletion.

Privacy Policy

How we collect, use, and protect your data.

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Terms of Service

The agreement that governs your use of RunCards.

Read terms

Email support

Reach a real human directly. We aim to reply within 24–48 hours.

Send email

Get the app

Run with your club, anywhere.

Download RunCards for iOS — discover group runs, join run clubs, and find your next run in seconds.